IMAGINE CANADA ETHICAL FUNDRAISING AND FINANCIAL ACCOUNTABILITY CODE
Healthpartners/Partenairesanté, a coalition of 16 of Canada's most trusted health charities, provides employees with an opportunity to practice philanthropy at work. We respect a donor's right to choose the organization(s) they wish to support and encourage uncomplicated giving through workplace campaigns.
Healthpartners/Partenairesanté believes that transparency and accountability are essential to our success. With this in mind, we are pleased to inform you that as of July 2009, we are compliant with the Imagine Canada Ethical Fundraising and Financial Accountability Code.
The Ethical Fundraising and Financial Accountability Code lays out a set of standards for charitable organizations to use to manage and report their financial affairs responsibly. By adhering to these standards, we are complying with generally accepted practices for soliciting and managing donor contributions. This is important because you, our donors, are entitled to transparency and the greatest impact possible for your investment in us.
If you have any questions about our adherence to the Ethical Code or you would like to review our financial statements, please feel free to contact Healthpartners/Partenairesanté's Executive Director, Kathryn Ann Hill, khill@healthpartners.ca, or telephone 613-562-1469.
The Ethical Code can also be downloaded at www.imaginecanada.ca
Our Commitment:
Healthpartners/Partenairesanté hereby adopts Imagine Canada's Ethical Fundraising and Financial Accountability Code as its policy. Our Board of Directors commits to being responsible custodians of donated funds, to exercise due care concerning the governance of fundraising and financial reporting, and to ensure to the best of their ability that the organization adheres to the provisions of the Code. Each member of the Board of Directors has received a copy of the Ethical Fundraising & Financial Accountability Code and a copy shall also be provided to each person who is subsequently elected.
Complaints Process:
WHO TO CONTACT:
If an individual or organization has a complaint, they are to contact the National Executive Director. The complainant (individual or organization) has the option to contact the National Executive Director by telephone, fax, email, or mail.
Kathryn Ann Hill, National Executive Director
105-17 York Street
Ottawa ON K1S 5N7
khill@healthpartners.ca
Telephone 613-851-2546/877-615-5792
Fax: 613-562-1471
COMPLAINANT'S RESPONSIBILITY:
Complaints must provide the following information; failure to do so may result in termination of the complaints process:
(i) their name and information on how they/the organization may be contacted;
(ii) a complete description of the facts and circumstances of the situation to be considered;
(iii) any supporting documents or other materials relevant to the complaint.
Please note that anonymous complaints will not be considered
NATIONAL EXECUTIVE DIRECTOR'S RESPONSIBILITY:
The National Executive Director will provide an initial response to the complainant regarding receipt of complaint and appropriate next steps. After a thorough review, the National Executive Director will respond to the complainant, providing the complainant with the results of the review.
If the complainant is dissatisfied with the results of the review or the complaints process, additional steps will be taken to make sure the complainant is assisted with further access to a designate on the Board of Directors and also made aware of other complaints vehicles available to them.
Healthpartners/Partenairesanté will endeavor to deal with complaints expeditiously. However, Healthpartners/ Partenairesanté recognizes the need for all involved to have the opportunity to respond to complaints, and in some cases decisions may be slowed by the need for thorough and complete communications with the parties involved.
